FREQUENTLY ASKED QUESTIONS
A few helpful answers.
The things you might want to know before handing over your favourite clothes.
How do I book a pickup?
Submit your pickup request to receive an order reference and a one-tap private tracking link. Rex will confirm the pickup time with you. Requests are accepted online at any time; support aims to respond within one hour during 9 am–3 pm, Monday–Saturday excluding general public holidays.
Where do you collect and deliver?
We serve Imphal and Lilong in PIN codes 795001, 795002, 795003, 795004, 795005 and 795131. Pickup and delivery are free, with no minimum order value. Collections and deliveries run 9 am–4 pm, Monday–Saturday, excluding general public holidays. The store confirms availability.
How much will my order cost?
We inspect your garments and provide a quote before processing. Work starts only after you approve it. Pay on delivery by cash or an online payment method confirmed by the store. No payment is taken by this website.
How long does cleaning take?
Our usual target is 24 hours after inspection and customer approval. A 3-hour express service is available subject to inspection and workload. Any express charge and the completion time will be quoted and agreed before processing.
What if I am not sure which service to choose?
Select “Help me choose” in the pickup flow and describe your garments. Treatment and any applicable price should be agreed after inspection, before processing.
Can you remove every stain?
No cleaning process can guarantee removal of every stain. Share what caused the stain, when it happened and any treatment already attempted so the garment can be assessed.
How do I track my order?
Open the private tracking link from your booking receipt to view progress and approve a quote without typing a key. Keep the link private. WhatsApp-only enquiries are handled in your store chat unless the store creates a website order.
How do I contact the store?
Rex handles enquiries and WhatsApp replies on +91 88370 67160. Email care@pinefresh.in for support or a complaint. Support is available in Manipuri, Hindi and English, 9 am–3 pm on operating days. Include your order reference when reporting damage or missing items.
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