Pinefresh Consumer Services Pvt. Ltd. uses your details to handle enquiries, arrange collections and deliveries, and provide order updates. Sending a request does not authorise a payment.
Information you choose to provide
Enquiry forms store your name, mobile number, city, message and any additional business or partnership details you submit. Pickup enquiries also store your selected service, PIN code and permission to follow up. The pickup workflow stores your address, chosen service, requested window, instructions and consent.
Where it goes
WhatsApp links open a prepared message containing your selected service and optional area. You decide whether to send it in WhatsApp, where WhatsApp’s privacy terms also apply. This does not create a website booking or tracking record.
Submitted records are stored in this site’s hosted database. They are accessible through named, authorised staff accounts managed by Pinegrass for Pinefresh. Staff use them to respond to requests, and changes to request status are logged. Form consent does not opt you into marketing. No payment card details are collected. Do not send sensitive health information or identity documents.
Order access
Your private tracking link opens your order without making you type a long key. Keep the link private: it can show order progress and approve a quote. Only a cryptographic hash of its key is stored. Tracking responses do not include your address or mobile number.
Site measurements
The site counts selected actions by day without advertising cookies or a persistent visitor identifier. It honours browser Do Not Track preferences. Abuse prevention uses short-lived hashed request identifiers. Hosting providers may process technical request logs.
Your choices
Submitting a form is optional. Use the contact form to request access, correction or deletion of a submitted enquiry and include its reference. You can also contact the store on +91 88370 67160. Deletion requests require staff review; this site does not automatically delete customer records after a fixed period. A business retention schedule is being finalised. Contact care@pinefresh.in for privacy requests or complaints.
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