Cancellations, changes and refunds
Contact the store as soon as possible if you need to change or cancel a request. The website does not promise automatic rescheduling; Rex will confirm what is possible for your order’s stage.
Pinefresh does not offer discretionary refunds for a change of mind after approved processing. This does not exclude refunds or other remedies required by applicable consumer law, including for deficient services. Payment is collected on delivery; the website takes no advance payment.
For a payment, damage or missing-item concern, contact care@pinefresh.in or WhatsApp +91 88370 67160 with your order reference and relevant details. Do not share your private tracking link.
Contact and complaints
Rex, owner · care@pinefresh.in · +91 88370 67160. Support hours: 9 am–3 pm on operating days. We aim to respond within one hour during those hours. Support languages: Manipuri, Hindi and English.