Care starts with inspection
We assess the garment, care label, fabric, trims, existing wear and any stated concern before deciding which items and treatments we can accept. An inspection may mean we decline an item or propose a different treatment.
Stain removal and restoration cannot be guaranteed for every fabric or condition. Treatment and the quote require customer approval before processing. Share prior repairs, cleaning attempts and existing damage at handover.
Damage or missing items
Report concerns to the store by WhatsApp or email, including the order reference, item description and relevant photos where available. The owner reviews the handover and processing details. Nothing here removes rights or remedies provided by applicable consumer law.
Contact and complaints
Rex, owner · care@pinefresh.in · +91 88370 67160. Support hours: 9 am–3 pm on operating days. We aim to respond within one hour during those hours. Support languages: Manipuri, Hindi and English.